Back-office and data-entry, run overnight, ready by your morning.

Back-office outsourcing for US retailers is no longer a cost-cutting decision — it is an operational quality decision. The retailers we work with do not want a generic BPO that handles every industry; they want a specialist team that already understands furniture-retail terminology, Infios workflows, vendor ACK formats, and the way US trade hours shape a daily cadence. That focus is what lets us hold a 99% data-accuracy SLA on PO entry, ACK reconciliation, and catalog hygiene from day one.

What outsourced back-office support actually covers

A modern retail back-office team owns the recurring administrative load that quietly determines whether your buyers, salespeople, and customers see clean data. For most furniture and home-goods retailers in the US, that breaks into five recurring buckets we run end-to-end:

• Purchase-order entry and updates — new PO creation, ETA refreshes, vendor acknowledgement (ACK) reconciliation, and SCRUB-report matching, kept current to a 24-hour SLA so buyers never work off stale data.
• Catalog and SKU management — adds, retires, attribute cleanup, image-set associations, and vendor-collection mapping across Infios, Shopify, WooCommerce, Magento, and Amazon.
• Vendor reconciliation — line-by-line PO vs. ACK vs. invoice matching across multi-vendor environments, with discrepancies escalated to your buyer with a clean audit trail.
• Daily and weekly reporting — sales, stock-on-hand, aged inventory, sell-through, vendor performance, and ad-hoc custom reports your leadership actually uses for decisions.
• CRM, order, and ticket hygiene — duplicate-record cleanup, order tagging, status updates, and first-pass response on customer-service queues.

Why retailers outsource back-office work to India (and why specifically to us)

The economics are well understood — a US in-house operator costs five to seven times what a specialist India-based operator does. But the real reason our retainer clients stay is not the rate; it is that our team works the US business-hours overlap shift, hands off cleanly by 06:00 EST, and never disappears mid-engagement. Daily handoff summaries, signed NDAs, scoped-per-user access, and 2-pass verification on every entry are standard, not premium.

We also do not run a generalist outsourcing menu. The same India team handles PO updates for a North Carolina furniture chain in the morning, builds a custom Infios dashboard in the afternoon, and audits a Shopify catalog in the evening — but every operator is trained on furniture-retail workflows before they touch a live record. That domain depth is the difference between data-entry-as-typing and data-entry-as-operations.

A typical onboarding looks like this

1. Discovery call — 30 minutes, no charge. We map your workflow, software (Infios, Shopify, NetSuite, vendor portals), and the SLAs that actually matter to your business.
2. Paid pilot — 1 to 2 weeks of real work on one workstream (usually PO updates or a catalog audit). You evaluate accuracy and turnaround against a written SOP.
3. Documented engagement — every recurring task gets a written standard operating procedure your internal audit team can review. Daily end-of-shift summaries, weekly check-ins.
4. Scope expansion — most retainer clients add custom reports, dashboards, or full operational coverage in months 2–3 once the back-office baseline is healthy.

Who this service is for

US retailers, e-commerce brands, and multi-location operators with 50+ recurring back-office tasks per week — particularly furniture and home-goods retailers on Infios (formerly Retail Vantage), Shopify-based DTC brands, and B2B distributors with vendor-heavy reconciliation work. If your in-house team is spending more than 15 hours a week on PO updates, catalog hygiene, or vendor reconciliation, outsourced back-office support typically pays back in the first month — in cost saved, in mistakes avoided, and in time your operations leadership gets back.