Furniture ERP Support Services
Furniture retailers run on furniture-specific ERPs — Infios (Retail Vantage), MicroD, STORIS, Genesis, and custom homegrown platforms. Every one of these systems has a learning curve, a quirky reporting layer, an integration story that needs maintenance, and a tendency to break in non-obvious ways during version changes. We provide ERP support services across the major furniture ERPs — third-party support that complements vendor-direct support with workflow expertise, custom report writing, integration maintenance, and the operational knowledge that vendor help desks don't usually have. This page covers the support service menu, platforms, and engagement options.
Furniture ERP platforms we support
- Infios (formerly Retail Vantage) — our deepest expertise, daily production support.
- MicroD — retail platform used by mid-size furniture retailers.
- STORIS — popular among multi-store furniture chains.
- Genesis / Pacific Retail Systems — for retailers on PRS-family ERPs.
- Custom and homegrown ERPs — we have onboarded onto 6+ proprietary furniture ERPs over the years.
- Adjacent retail platforms — Lightspeed, NetSuite Retail, Microsoft Dynamics 365 Commerce — for furniture retailers running on broader platforms.
ERP support services we provide
Reports and analytics
- Custom report writing — vendor performance, aged inventory, sales by salesperson, commission reporting.
- Scheduled report generation and distribution.
- External dashboards (Power BI, Looker Studio, Metabase) pulling from ERP data.
- Report library maintenance as your business logic evolves.
Integrations and data flow
- Vendor EDI setup — onboarding new vendors onto EDI catalog and PO flows.
- Ecommerce-to-ERP order sync — Shopify, WooCommerce, BigCommerce, Magento.
- Marketplace-to-ERP — Wayfair, Amazon, Walmart, eBay order intake.
- Accounting integration — pushing GL summaries to QuickBooks, NetSuite, Sage, Xero.
- Delivery system integration — DispatchTrack, Onfleet, custom systems.
Configuration and customisation
- Workflow tuning — adjusting ERP configuration to match your operational reality.
- Custom field setup, vendor mapping, attribute model adjustments.
- New module rollout support — accounting module, ecommerce module, mobile module configuration.
Troubleshooting and incident response
- Data integrity investigation when reports don't match physical reality.
- Integration failure diagnosis — when EDI feeds break or order sync silently fails.
- Performance troubleshooting when reports run slowly or transactions lag.
- Coordination with vendor support for issues that need platform-level fixes.
Training and knowledge transfer
- Role-based training — buyers, salespeople, ops team, accounting.
- New hire onboarding modules.
- SOP writing for your common ERP workflows.
- Refresher training after platform version upgrades.
Why third-party ERP support complements vendor support
Vendor support from Infios, MicroD, STORIS, etc. is essential for platform-level issues — bugs, version upgrades, infrastructure. But there is a gap they don't fill:
- They don't write custom reports for your specific business logic. Their team will tell you "here's the report builder" not "here's the report you need."
- They don't take over operational data hygiene work. Your team has to keep the ERP data clean themselves.
- They don't coordinate cross-system integrations with non-ERP tools (Shopify, QuickBooks, marketplace listings). They support their own platform; the rest is on you.
- They don't teach your specific team how to use the platform for your specific workflows. They have generic training material; we build retailer-specific SOPs.
Third-party support like ours sits in that gap — workflow knowledge, custom report writing, integration coordination, and team training, all backed by furniture-retail operational depth.
Engagement options
- Block hours — pre-paid hours used as needed. Best for retailers with occasional support needs.
- Monthly retainer — fixed hours per month with priority response. Best for retailers with ongoing report writing or integration work.
- Dedicated team — named operator(s) full-time on your account. Best for retailers running full back-office operations with us.
- Project work — fixed-scope engagements (report library builds, integration projects, training programs, ERP migrations).
Migration support — when you're moving to or from a furniture ERP
We support furniture ERP migrations on both sides — moving onto a new platform and moving off an old one. Common scenarios:
- Custom homegrown ERP → Infios or MicroD — modernising onto a supported commercial platform.
- Older Retail Vantage version → current Infios — version migration support.
- Generic retail ERP (NetSuite, Lightspeed) → furniture-specific platform — when generic ERPs no longer fit furniture operations.
- Acquired retailer system consolidation — merging multiple acquired retailers onto a single shared ERP.
Migration projects are scoped separately as project work — typical timelines 12 to 32 weeks depending on retailer size and source-platform complexity.
Related furniture services
Questions about furniture erp support.
Don't see yours? Email info@aanyasolutions.com — most replies inside one working day.
Are you an authorised partner of Infios, MicroD, STORIS, or any furniture ERP vendor?
Can you support an ERP version upgrade?
Do you replace our existing in-house ERP administrator?
What if my ERP is a custom platform that nobody else uses?
Can you help us evaluate whether to switch furniture ERP platforms?
Book a free consultation — furniture erp support.
Send us a real task — PO updates, an inventory audit, a dashboard scope. We'll deliver it on the same SLA we'd run a full engagement on. If the work is good, we keep going. If not, you've lost a week, not a year.