Retail Vantage Support Services
Retail Vantage by Profit Systems (now branded as Infios) is the ERP that runs hundreds of US independent furniture retailers. The platform is powerful but the support gap is real — Profit Systems' own help desk handles the platform, but most retailers also need operational support: PO entry, ACK reconciliation, report writing, integration help, and someone who actually knows the workflow. That is the support layer we run. This page covers the support service menu we offer, the engagement tiers, response SLAs, and how the work is scoped.
Retail Vantage support services we offer
Daily operations support
- Purchase order entry and maintenance.
- Vendor ACK reconciliation against POs.
- PO ETA updates and weekly vendor portal sync.
- Special-order tracking and customer status updates.
- Inventory adjustments and cycle count processing.
Reporting and analytics support
- Custom report writing inside Retail Vantage's report builder.
- Scheduled report generation and distribution to your operations and buying teams.
- External dashboards (Power BI, Looker Studio, Metabase) pulling from Retail Vantage data.
- Vendor performance scorecards, aged inventory reports, sales-by-salesperson commission reports.
Integration and data support
- Vendor EDI setup support — onboarding new vendors onto EDI feeds.
- Ecommerce-to-ERP integration — Shopify, WooCommerce, BigCommerce order sync.
- Accounting integration — pushing GL summaries to QuickBooks, NetSuite, Sage.
- Data exports and imports for analytical and migration projects.
Training and knowledge transfer
- New hire onboarding training on Retail Vantage for your operations team.
- Role-specific training — buyer, salesperson, ops, accounting modules.
- SOP writing for your common workflows in the platform.
- Refresher training after Retail Vantage version updates or feature changes.
Engagement tiers — pick the level that fits
Tier 1 — On-demand (block hours)
Pre-paid block of hours used as needed. Best for retailers with stable operations and occasional report-building or training needs. Typical block sizes: 10, 20, or 40 hours, valid for 6 months.
Tier 2 — Monthly retainer
Fixed monthly hour bank with priority access. Best for retailers running daily PO entry, ACK reconciliation, or report support. Typical retainers: 40 to 160 hours per month.
Tier 3 — Dedicated FTE
A named operator (or team) allocated full-time to your account. Best for mid-size and large retailers with full back-office workloads. Includes weekly KPI reports, monthly retros, quarterly business reviews.
Tier 4 — Project work
Fixed-scope, fixed-fee engagements — custom report library builds, vendor catalog migrations, integration projects, training programs.
Response SLAs by tier
- Tier 1 (block hours) — response within 1 business day; resolution timeline scoped per request.
- Tier 2 (monthly retainer) — response within 4 business hours; routine items resolved within 24 hours.
- Tier 3 (dedicated FTE) — real-time during covered hours; SLA defined per workflow.
- Critical incidents (system-down impacting business) — same-day response with senior operator engagement, regardless of tier.
Why our Retail Vantage support is different from generic ERP support
Generic ERP support teams know databases and software. Our team knows Retail Vantage specifically — and the furniture-retail workflow that lives inside it:
- We have operated Retail Vantage in production for five years. We know which fields drift, which report formats fail silently, which integrations need babysitting.
- We know the furniture-retail data model — slot logic, fabric integrity, vendor ACK patterns, special-order tracking — because we run it every day for live retailers.
- We know when to call Profit Systems support and when to handle in-house. Most retailers waste hours on tickets we could resolve directly.
- We document every workflow we touch in your account so the knowledge stays with you, not just with us.
Related Retail Vantage and furniture-retail services
Questions about retail vantage support.
Don't see yours? Email info@aanyasolutions.com — most replies inside one working day.
Is Retail Vantage the same as Infios?
Are you a Profit Systems-certified or authorised support partner?
Can you support Retail Vantage version migrations and upgrades?
Do you provide on-site support at our location?
What if my retailer is too small for a full retainer?
Book a free consultation — retail vantage support.
Send us a real task — PO updates, an inventory audit, a dashboard scope. We'll deliver it on the same SLA we'd run a full engagement on. If the work is good, we keep going. If not, you've lost a week, not a year.